Code of Conduct of Mortgage Arrears Part one and Part two

This is a three hour webinar in two parts that takes a practical look at the management of mortgage arrears inline with MARP.

Part One

•Lesson 1

•Introduction

•MARP – application of the code, key definitions, general provisions and information provisions

•Lesson 2

•The MARP four step process with case studies for discussion

•Step 1 : Communication

•Lesson 3

•The MARP four step process with case studies for discussion

•Step 2 : Information

•Lesson 4

•The MARP four step process with case studies for discussion

•Step 3 : Assessment

Part Two

•Lesson 5

•The MARP four step process with case studies for discussion

•Step 4 : Resolution

•Lesson 6

•Not Co-Operating

•Lesson 7

•Appeals

•Complaints

•Lesson 8

•Repossessions

•Records

•Lesson 9

•Parts of Personal Insolvency that will impact borrowers in mortgage arrears

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